You can schedule an appointment with Geek Squad for solving your issue by three ways by phone or online by visiting their website, in a store or in a home. You can contact their agents via phone at anytime 24/7 according to your preference for scheduling. You can make reservation according to your preference by visiting the best buy store with your product and by speaking to a agents personally. You can call at 1-800-433-5778/ +1 (888)-715-9141 from home for any help they can solve any of your problems related to their products.