Check to see if your apparatus satisfies the minimal system requirements.

Review the minimum system requirements if you're having installation issues. Make sure your equipment complies with these specifications to ensure a successful product installation.

Make use of the Pre-Install Tool

Use the Pre-Install Tool if your install on a Windows device fails. Your PC is set up for installation with this utility. Watch the video or read the instructions below to find out how to download and use the Pre-Install tool:

1. Get the Pre-Install Tool now.
2. A temporary location, such your desktop, is a good place to save the file.
3. Follow the instructions by double-clicking the Pre-Install Tool.exe file.
4. After reading the cautionary message, press OK to accept the modifications.
5. When the Preinstall Tool is finished:

• Select OK.
• To close, click.
• Switch off your computer.

1. Retry installing your product.

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