Last year, I was on the New York City subway conducting user research for Touring Bird, a project I was working on with Area 120, Google’s in-house lab for experimental projects. One of the young commuters standing next to me was silently scrolling on her device, switching between a social media app, YouTube and an online shop.

Curious, I asked her what she was doing. It turns out she'd seen somebody promote a makeup product on social media, and wanted to check it out—so she watched reviews on YouTube to see how it would look in real life and whether other people liked it. Then she looked it up on an e-commerce site to buy it. This took three different apps or websites, at minimum, to find what she was looking for.

This was the original insight for a new experiment Area 120 is launching today: Shoploop, a video shopping platform for discovering, evaluating and buying products, all in one place.

Source: Blog.google

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